Here at ZedVue, we understand the importance of systems to daily operations. From end-to-end project management to software solutions to securing your data, we’re all about delivering better business outcomes through technology. We provide an all-inclusive support for your IT function from first line support, server patching or your infrastructure components. We offer inclusive incident support and undertake proactive monitoring together with preventive maintenance tasks to anticipate and address issues that may affect operations.
SUPPORT MANAGED SERVICES
ZedVue offers a range of Managed Application Support Services to make sure your business applications can sustain and accelerate business results. Using time-tested tools and advanced support frameworks, we can guarantee your business applications are implemented properly, functions securely, and operates at their peak. We use industry-standard service delivery KPIs to improve transparency and accountability as well as your capacity to prioritize and resolve issues.
PLATFORM SUPPORT (CLOUD SUPPORT, AZURE, AWS, GOOGLE, IB)
Whether you’re on AWS, MS Azure or Google Cloud, our Platform Support services can guarantee your business processes and workflows are running smoothly. We provide complete cloud management and governance services through daily maintenance and support while managing the necessary tasks in accordance with industry best practices, and your corporate policies.
MANAGED IT SERVICES
Whether it’s cloud or on premise, we manage and maintain your IT infrastructure to ensure it’s always at its peak and minimize downtime. ZedVue’s Managed IT Services maintain the health of your IT environment as well as all your systems and devices, helping eliminate the frustration and complexity of managing your IT.
MANAGED DATA SERVICES
ZedVue’s Managed Data Services offers a flexible solution that allows your business to better manage your complex data requirements. We provide technology infrastructure and managed services that create a solution to enhance your data quality and minimizes acquisition cleansing. You will have immediate access to the data you need to support your key decisions, such as expansion to new markets and business lines.
ON-DEMAND IT SERVICES
If you are not ready for Managed IT Services, we offer On-Demand services in a reactive form of IT issue management for your business. On-Demand clients receive the exceptional care you expect from our entire team from Solution Architects, Systems Administrators, Network Engineers, Service Desk Analysts, etc.
HOW IT WORKS
- Assess NeedsWe can help assess the work and challenges that are up ahead, to get your business in the right direction and achieve your business goals. We assess your needs by holding an initial workshop to understand your existing landscape and challenges.
- Design RequirementsUsing our methodical resources, our team will constantly work with you to design a target blueprint on the look of your enterprise and outline the strategic initiatives to help with your digital transformation journey.
- Setup/Transition/OperateWe will start by setting up your team and identifying the right talents for your requirements. Your extended team will then be integrated as they follow your internal processes, and use the communication and collaboration tools you choose.
- Implement ServicesYour team will report directly to your in-house project manager, follow your internal processes, use the communication and collaboration tools you choose, just like your in-house team.
- Support OperationsWe will make sure to provide your team with all the support, skills, tools, and documentation necessary all throughout the process.
- Evaluate PerformanceOur optimization stage helps to ensure you realize the biggest benefits of your chosen support services by lowering cost and transforming to cloud-native solutions.
HOW CAN WE COLLABORATE?
We can help you choose the model that fits you in consideration of your business needs and the size of your web development project.